Terms and Conditions for Man And Van Shoreditch

These Terms and Conditions set out the basis on which our man and van Shoreditch service is provided to customers in the United Kingdom. By making a booking, you agree that these terms apply to the provision of transport, loading, unloading, delivery, collection, and related moving services arranged with us. Please read them carefully before confirming any booking, as they explain your rights and responsibilities, our obligations, payment arrangements, cancellation rules, and the limits of our liability.

In these terms, references to “we”, “us”, and “our” mean the service provider operating the Man And Van Shoreditch service, and references to “you” or “the customer” mean the person requesting or paying for the service. These terms apply whether the job is a small single-item move, a room clearance, a furniture delivery, or a larger domestic or commercial move. Nothing in these terms affects your statutory rights under UK law.

A booking is only accepted once we have confirmed the job details and availability. Before that point, any price estimate or availability statement remains provisional. It is your responsibility to provide accurate information about the items to be moved, the addresses involved, access conditions, parking restrictions, stairs, lifts, loading distance, and any special handling requirements. Failure to disclose relevant information may result in extra charges, delays, or the refusal to carry out the service if the move cannot safely proceed as planned.

Booking Process

When you request a booking for our Shoreditch man and van service, we may ask for details such as collection and delivery locations, preferred date and time, inventory of items, and whether helpers are required. We may also request photographs or further descriptions in order to provide a more accurate estimate. Any quotation provided before inspection is based only on the information supplied by you and may be revised if the actual job differs materially from the description.

Once the booking has been agreed, we will confirm the essential details by written message or other recorded method. You should check the confirmation carefully and notify us immediately if any detail is incorrect. We reserve the right to decline or cancel a booking if the information given is incomplete, misleading, unlawful, unsafe, or otherwise unsuitable for transport. We also reserve the right to make reasonable operational changes to the vehicle, crew size, or timetable where required for safety, traffic, or availability reasons.

On the day of the move, you must ensure that someone authorised to act on your behalf is available at both collection and delivery points unless we have agreed otherwise. If no one is present to give instructions, sign off the job, or grant access, delays may be charged at our waiting-time rate. We are not responsible for any loss caused by your failure to be ready at the agreed time or by your failure to secure access, permits, lift reservations, or parking permissions where these are your responsibility.

Pricing and Payments

Our pricing may be based on an hourly rate, fixed fee, or a combination of both, depending on the type of work and the information supplied. Any estimate may exclude additional services such as packing, dismantling, reassembly, carrying items over long distances, waiting time, congestion charges, parking costs, tolls, waste transfer costs, and other reasonable out-of-pocket expenses. Where such charges apply, they will be added to the final invoice unless we have agreed a different arrangement in writing.

Payment is due in accordance with the invoice or booking confirmation. Unless otherwise stated, we may require a deposit or full payment before the job begins, and the balance must be settled immediately on completion. We accept payment by agreed methods only, and all amounts are payable in pounds sterling. If payment is declined, delayed, reversed, or otherwise not received, you agree to pay any bank charges, recovery costs, and reasonable administrative expenses incurred by us in pursuing the debt.

Where a fixed price has been agreed, that price applies only to the scope of work described at the time of booking. If the quantity, size, weight, access conditions, or distance of the job differs from what was originally described, we may reasonably adjust the price to reflect the revised work. For hourly bookings, time is measured from the agreed start time or from the point our vehicle and crew arrive at the first collection address, whichever is specified in the confirmation.

We may suspend or refuse further work if payment terms are not met. Title to any goods supplied by us in connection with the service, such as packing materials, remains with us until paid for in full. You are responsible for ensuring that the payment method used is valid and authorised. If a third party is paying on your behalf, you remain jointly responsible for the invoice unless we expressly agree otherwise in writing.

Cancellations and Rescheduling

If you need to cancel or change your booking for the man and van Shoreditch service, you should notify us as soon as possible. Cancellation charges may apply depending on the amount of notice given and any costs already incurred, including allocated crew time, vehicle scheduling, and equipment preparation. If you cancel at short notice, we may retain all or part of any deposit paid, and if the cancellation is made after our team has already departed, a larger charge may apply to cover lost time and operational costs.

We will make reasonable efforts to accommodate requests to reschedule, but any new date or time is subject to availability. If we are unable to complete the move due to circumstances beyond our control, such as severe weather, road closures, accidents, industrial action, or restrictions imposed by authorities, we may offer an alternative time or cancel the booking without liability beyond refunding any payment for services not provided. We will not be responsible for indirect losses arising from such delays or changes.

If you are a consumer and have booked remotely, you may have cancellation rights under the Consumer Contracts Regulations 2013, subject to any lawful exceptions, including where the service has begun with your express agreement and acknowledgement that the right to cancel may be lost once performance starts. If you are unsure whether cancellation rights apply, you should seek independent advice. These terms do not remove or reduce any rights that cannot lawfully be excluded.

Liability and Damage

We will take reasonable care when handling your property and will aim to carry out every Shoreditch man and van job with due skill and attention. However, because moving services involve manual handling and transport risks, you accept that minor scuffs, cosmetic marks, or wear to older items may occur despite careful handling. We do not accept liability for pre-existing damage, items that are inherently fragile or defective, or deterioration caused by inadequate packaging, poor construction, or unsuitable prior repair.

Our liability for loss or damage caused by our negligence will be limited, to the extent permitted by law, to the repair, replacement, or reasonable value of the affected item, taking into account age, condition, and depreciation. We will not be liable for any loss of profit, loss of business, missed appointments, loss of data, or other indirect or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You must tell us in advance if any item is exceptionally valuable, fragile, sentimental, or difficult to replace. Where appropriate, you should arrange your own insurance cover for high-value possessions, especially jewellery, cash, works of art, antiques, or irreplaceable documents. Unless otherwise agreed, we do not provide specialist insurance for such items, and they are carried only at your own risk if you choose to include them in the move. We may refuse to transport items that are unsafe, illegal, or unsuitable for normal transit.

If you or your representatives assist with loading, unloading, or carrying, you do so at your own risk and must follow reasonable safety instructions. We are not responsible for damage caused by your own packing, your own handling, or by items that were not declared to us before the booking was accepted. You must ensure that pathways are clear, floors are protected where necessary, and any property that could be affected by movement is secured beforehand.

Waste Regulations and Prohibited Items

Where our service includes disposal or removal of unwanted goods, all waste handling must comply with UK waste regulations, including the duty of care under environmental law. We may only transport, dispose of, or arrange disposal of waste that we are authorised and equipped to handle. You must accurately describe any waste items in advance, and you must not place hazardous, contaminated, toxic, explosive, or illegal materials among general waste without our prior written consent and proper lawful arrangements.

We may require proof of the nature of the waste, the source of the items, and the intended destination or disposal method. If a booking includes waste removal, you acknowledge that certain items may require specialist handling, a separate disposal facility, or additional charges. We reserve the right to refuse any item that would breach licensing requirements, pose a health and safety risk, or create a legal or environmental compliance issue. You remain responsible for the lawful ownership and classification of any waste you ask us to remove.

It is your responsibility to ensure that waste is separated where required, and that items containing batteries, electrical components, chemicals, paints, oils, medical waste, asbestos, gas cylinders, or other controlled materials are fully disclosed before collection. If prohibited items are discovered after loading has started, we may unload and leave them at the point of collection, terminate the job, or arrange lawful disposal at your cost. You agree to pay any fines, penalties, or third-party charges caused by inaccurate declarations or unlawful disposal instructions.

We may issue waste transfer documentation or related records where required by law or where we consider it appropriate for compliance purposes. You agree to provide any information needed for such records and to cooperate with reasonable verification requests. If you are disposing of commercial waste, you must make sure you have the right to do so and that any relevant business obligations are observed. We are not responsible for hidden contamination or for legal consequences arising from incorrect description of waste by you or your agent.

Customer Responsibilities

You must ensure that the items to be moved are ready for collection at the agreed time, unless we have agreed to pack or prepare them as part of the service. Small loose items should be boxed or bagged where appropriate, and furniture should be emptied if this is necessary for safe transport. Any item that is locked, sealed, or assembled in a way that prevents normal handling must be disclosed in advance. We may charge extra for dismantling, reassembly, or special equipment if these services are requested or required.

You are also responsible for checking that the destination address is accessible and that someone is available to receive the goods. If a building has restrictions, such as time-limited access, no-parking zones, lift booking requirements, or load-bearing limits, you must tell us beforehand. Where necessary, you should arrange for permits or permissions. If we are prevented from working efficiently because access was not arranged, we may charge for delay, return journeys, or aborted attendance.

Insurance, Force Majeure, and Termination

We maintain appropriate insurance cover for the nature of the service we provide, but this does not replace your own responsibility to insure goods of unusual value or items excluded by these terms. No party will be liable for any failure or delay caused by events beyond reasonable control, including but not limited to acts of God, fire, flood, accidents, severe traffic disruption, strikes, shortages of fuel, governmental restrictions, or emergency incidents. In such cases, obligations affected by the event will be suspended for as long as necessary.

We may terminate or suspend the service immediately if you behave abusively, provide false information, request unlawful activity, refuse to pay, or create an unsafe working environment. If the booking is terminated for such reasons, you may still be charged for time already spent, any costs incurred, and any non-recoverable expenses. We may also refuse to continue where the job cannot be completed safely, lawfully, or within the agreed conditions.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect.

By confirming a booking with our man and van Shoreditch service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to create a fair and practical framework for moving services, protecting both the customer and the service provider while ensuring that work is carried out safely, lawfully, and with reasonable care. If a written agreement specifically conflicts with these terms, the written agreement will apply only to the extent of that conflict.