Terms and Conditions

Man and Van Shoreditch Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Shoreditch provides man and van, removals, collection, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual or business booking or paying for the services.

Services means any man and van, removal, relocation, collection, delivery, loading, unloading, or related service supplied by us.

Goods means the items, belongings, furniture, equipment, and other property that we are asked to move, transport, or handle.

Vehicle means any van or other vehicle used to provide the services.

We, us, our means Man and Van Shoreditch.

2. Scope of Services

We provide man and van and removal services, including the loading, transportation, and unloading of goods. Our services are available for residential and commercial customers. We operate primarily in Shoreditch and surrounding areas, but can travel to and from other locations within the United Kingdom by agreement.

Any additional services, such as packing, unpacking, disassembly and reassembly of furniture, or storage, will only be provided if expressly agreed in advance and may be subject to additional charges.

3. Booking Process

3.1 Booking request

You may request a booking by contacting us with details of your requirements, including collection and delivery addresses, dates, times, access details, type and quantity of goods, and any special handling requirements.

3.2 Quotations

We may provide an estimate or quotation based on the information you supply. Quotations are given in good faith but may be adjusted if the information provided is incomplete, inaccurate, or changes before or during the service. Quotations do not include parking charges, tolls, congestion charges, or additional services unless expressly stated.

3.3 Confirmation

A booking is only confirmed when we have accepted your request and you have accepted our quoted rate and any applicable terms. We may require a deposit or prepayment as part of the confirmation process. We reserve the right to refuse any booking at our discretion.

3.4 Changes to bookings

If you wish to change the date, time, addresses, or scope of work, you must inform us as soon as possible. Changes are subject to availability and may result in revised charges. If we are unable to accommodate the change, the original booking and cancellation terms will apply.

4. Customer Responsibilities

4.1 Accurate information

You are responsible for providing accurate and complete information about the job, including the size and nature of the goods, access issues, parking restrictions, and any items requiring special handling.

4.2 Packing and preparation

Unless otherwise agreed, you are responsible for packing and securing your goods in suitable containers and materials. Fragile items should be clearly labelled and adequately protected. We are not responsible for damage caused by poor or inadequate packing carried out by you or a third party.

4.3 Access and parking

You must ensure that we have suitable access to the collection and delivery addresses, including arranging parking, permits, or suspensions where needed. Any parking fines or charges incurred in the performance of the services due to a lack of arrangements or accurate information may be added to your invoice.

4.4 Supervision and attendance

You or your authorised representative must be present during loading and unloading to direct our staff and ensure that nothing is removed or left behind in error. You are responsible for checking the premises and the vehicle before departure and upon completion.

5. Payments and Charges

5.1 Rates

Our charges may be based on hourly rates, fixed quotations, distance, or a combination of these methods, as agreed in writing or verbally at the time of booking. Minimum hire periods may apply.

5.2 Deposits and prepayments

We may require a deposit or full prepayment to secure your booking. Any deposit amount and due date will be communicated to you during the booking process.

5.3 Payment terms

Unless otherwise agreed, payment is due immediately upon completion of the services. We may accept various forms of payment, which will be communicated to you at the time of booking. For business customers, alternative payment terms may be agreed in advance.

5.4 Additional charges

Additional charges may apply for waiting time, extra labour, stair or long-carry work, delays caused by you or third parties, additional items not disclosed at the time of booking, out-of-hours work, extended travel distances, or parking and toll costs. These will be added to your final invoice where applicable.

5.5 Overdue payments

If any amount becomes overdue, we reserve the right to charge interest and reasonable administration costs for recovery, and to suspend or refuse further services until payment is made in full.

6. Cancellations and Amendments

6.1 Customer cancellations

If you need to cancel a booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise agreed:

a. More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at our discretion.

b. Between 24 and 72 hours before the scheduled start time: we may retain part or all of the deposit or charge up to 50 percent of the estimated service cost.

c. Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the estimated service cost may be charged.

6.2 Our right to cancel or reschedule

We may cancel or reschedule the services due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdowns, illness, accidents, or other operational issues. In such cases, we will attempt to offer an alternative date or time. If no suitable alternative is available, any prepayments may be refunded. We are not liable for any indirect or consequential losses arising from cancellation or rescheduling.

7. Goods Not Accepted for Transport

We do not accept the following items for transport unless expressly agreed in writing and appropriately prepared, packaged, and insured:

a. Hazardous, flammable, explosive, or illegal items.

b. Live animals or plants.

c. Perishable goods requiring special storage conditions.

d. Cash, jewellery, precious metals, securities, or other high-value items.

e. Waste materials, including builders waste, household rubbish, or items intended for disposal, except in compliance with waste regulations and by prior agreement.

If such items are handed to us without our knowledge, we may dispose of or refuse to transport them, and you will be responsible for any resulting costs or claims.

8. Waste Regulations and Disposal

8.1 Legal compliance

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier, and we will only remove and dispose of items as agreed in advance and in compliance with relevant regulations.

8.2 Prohibited waste

We do not collect or dispose of hazardous waste, including chemicals, asbestos, medical waste, or any materials requiring specialist treatment. You are responsible for arranging lawful disposal of such waste through an authorised provider.

8.3 Household and bulky items

Where we agree to remove unwanted furniture or household items, these will be treated as waste only if expressly agreed as part of a disposal service. Additional charges may apply for transport to recycling centres or licensed disposal facilities, and for any fees charged by those facilities.

8.4 Customer responsibilities

You are responsible for ensuring that any items given to us for disposal are lawfully yours to dispose of and are accurately described. You must not request us to illegally dump, abandon, or fly-tip any goods or waste. We reserve the right to refuse any disposal request that we consider unlawful, unsafe, or inappropriate.

9. Liability and Limitations

9.1 Our duty of care

We will exercise reasonable skill and care in handling, loading, transporting, and unloading your goods. However, our liability is subject to the exclusions and limitations set out in these terms.

9.2 Excluded risks

We are not liable for loss or damage arising from:

a. Poor or inadequate packing not carried out by us.

b. Wear and tear, gradual deterioration, or inherent defects in goods.

c. Atmospheric or climatic conditions, including damp, mould, or condensation.

d. Handling of goods against our advice or where goods are too large, heavy, or fragile for safe movement.

e. Loss or damage occurring when you or your representative assist with loading or unloading.

f. Loss of profits, business interruption, or any indirect or consequential loss.

9.3 Limitation of liability

Unless otherwise agreed in writing, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value per item or per job, subject to a fair assessment of the circumstances. We may request proof of value and ownership before considering any claim.

9.4 Customer insurance

You are strongly advised to arrange appropriate insurance cover for your goods during removal and transit, especially for items of high value or special significance. Our charges do not include additional insurance unless specifically stated.

9.5 Time limit for claims

Any claim for loss of or damage to goods must be notified to us in writing as soon as reasonably practicable and, in any event, within seven days of completion of the services. Failure to notify within this period may affect our ability to investigate and may prejudice your claim.

10. Delays Outside Our Control

We are not liable for delays or failure to perform the services caused by events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, extreme weather, strikes, or acts of third parties. If such an event occurs, we will take reasonable steps to minimise its effect, but time of performance is not guaranteed to be of the essence unless expressly agreed.

11. Customer Indemnity

You agree to indemnify us against any claims, costs, expenses, damages, or losses arising from:

a. Your breach of these Terms and Conditions.

b. Injury or damage caused by the presence of unsafe premises, fixtures, or fittings at collection or delivery addresses.

c. Transporting or handling prohibited, dangerous, or illegally held goods, whether or not with our knowledge.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so that we can attempt to resolve the issue. We will consider all complaints fairly and in good faith. Where a dispute cannot be resolved through discussion, you and we may consider mediation or other alternative dispute resolution methods before resorting to court proceedings.

13. Privacy and Data Protection

We collect and use personal information such as names, addresses, and contact details solely for the purpose of managing bookings, providing services, and handling payments and enquiries. We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to perform the services, comply with legal obligations, or where you have given your consent.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the services. No other terms, conditions, or representations shall be binding unless agreed in writing.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 No waiver

Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Updates to terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your services. You are advised to review the terms periodically if you use our services on a recurring basis.

By confirming a booking with Man and Van Shoreditch or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.